Policy & Procedure

Inline Tube Ordering Information

Phone in your order

Call U.S. Order Line: 1-800-385-9452 or 586-532-1338
Live telephone order hours are: Monday – Thursday, 8:00am - 7:00pm Friday 8:00am - 6:00pm EST

Fax in your order

The Inline Tube fax line is available 24 hours a day, 7 days a week at: 586-532-1339
Please include your name, vehicle year, make and model, your fax number and your phone number. Part number(s) and/or description(s) should be included, as well as payment information.

Mail in your order

With all mailed orders, include specifications and/or part numbers and be sure to have your full address and phone number on the order. All mail orders must be prepaid including shipping charges. We can accept credit card, money order or cashiers checks. Sorry, NO PERSONAL CHECKS accepted. When your order is received, a sales representative will contact you to confirm the order.

Inline Tube - Sales
15066 Technology Drive
Shelby Township, MI 48315

Order on the internet

Inline Tube has a full length catalog on our web site. www.Inlinetube.com When ordering online, be sure to complete every line of the requested information and phone numbers. Click on the delivery truck for shipping rates.

Payment

The fastest and most convenient term of payment is by credit card. Inline Tube accepts all major credit cards including VISA, MASTER CARD, AMERICAN EXPRESS, and DISCOVER. Inline Tube does not offer C.O.D. as a term of payment. Inline Tube does accept cashiers checks and money orders. All cashiers checks and money orders should by mailed directly to Inline Tube and have “Attn: Sales” printed clearly on the envelope. Shipping charges should be included in your total amount. Also include your name, daytime phone number, and intended purchase description with the check in the envelope.

Sales Tax

Orders outside the state of Michigan are not required to pay sales tax. All orders placed in the state of Michigan, add 6% sales tax to your total order amount.

Express Shipping

Inline Tube does not offer any express shipping. All products ship Federal Express Ground and standard orders are shipped within 24 to 48 hours of receipt. Custom orders or duplication may require more turnaround time. States close to Michigan usually receive shipments within a few days, but west coast orders can take up to 5 days.

C.O.D. Orders

Inline Tube does not offer C.O.D. shipping. See the above “Payment” section for accepted payment terms.

Pricing

Prices in our catalog were in effect at the time of printing, whereas prices listed on the website supersede all prices in catalogs. Inline Tube reserves the right to change prices without notice.

Buying a Quality Product

Inline Tube is very proud of its products. Let us know your comments and suggestions. If you or your friends have original cars with original lines that we do not currently have in our catalog, we are always interested in high quality original lines to use as models for future lines. Thousands of hours have been invested by our staff retrieving and duplicating original lines and components if we do not offer your particular tube give us a call.

Damaged Packages - Shipping

Report damaged packages shipped through Federal Express IMMEDIATELY to 1-800-463-3339. A Federal Express carrier will then pick up the package. Next, call Inline Tube at 586-532-1338 and we will file a claim and reship the package. Damages MUST be reported WITHIN 5 DAYS of receipt of the order.

Wrong Addressed Packages

If a package is returned because of a wrong address, we must first determine how the mistake happened. If the mistake is the result of Inline Tube, the shipping costs will be picked up by Inline Tube. If the mistake is made by the customer, the shipping costs will by absorbed by the customer. The package will be reshipped only after shipping payment has been arranged. Large packages will usually not be accepted by P.O. Boxes a physical address is needed.

Canada, Hawaii and Alaska Orders

All Canada, Hawaii and Alaska orders will be shipped by postal carrier. The cost of shipping to Canada must be determined after the order is initially placed. A representative will call back with the shipping rate. Please remember that postal packages are not traceable, so there will be no delivery times available. Canadian shipments can take several weeks to get through customs. Please keep this in consideration for shipments from the U.S. Oversize shipments to Canada, Alaska and Hawaii are shipped via Federal Express and can add a considerable increase in shipping costs that will be estimated for you at the time of purchase.

Shortages

If there is a mistake on your order, contact us immediately and we will make arrangements for the exchange of the correct items. Count and confirm items in sealed bags BEFORE opening that bag. Please have a copy of the invoice ready when you call. Shortages must be reported within 7 days.

Returns & Refunds: Non Stock Items

If the part is a non stock item, or is made for your specific application, there are NO RETURNS. These parts are made to order for individual customers, and because they are custom orders they can not be restocked or resold. If the part is defective, we will exchange the item and remake your custom part. All straight length tube cut to length is not returnable. Inline Tube stocks many popular brake and fuel line sets as listed on our website and in our catalog. Even if an item is a non stock part, it is made and shipped within 24-48 hours. If you are not sure whether your part is a stock or non stock item, ask your sales representative for details.

Returns & Refunds: Stock Items

Inline Tube stock items may be returned within thirty (30) days from the purchase date. All returns are subject to a 20% restocking charge. Returns should be approved by Inline Tube, shipped freight prepaid and merchandise must be in resalable condition. Returns must be accompanied by our packing slip (photocopy the packing slip and return it with shipment), and a written explanation of the problem. After evaluation and providing all other terms have been met, Inline Tube will issue a credit (less possible restocking fees), or we will issue a replacement. No returns will be accepted after 30 days from the purchase date. No returns will be accepted for any portion of a complete set.

Damaged or Used Parts

All returned goods are to be in resalable condition. This means we will not accept a part used on a car, greasy, damaged, bent or without the original box. Resalable means in the same condition you received it in.

Return Procedures

Call customer service and obtain a Return Authorization Number. This number allows the package to be accepted when it reaches Inline Tube. (No package will be accepted without a return number.)
Return the part in the original box with a copy of the invoice. The invoice number, located in the upper right corner of the invoice, must be clearly marked on the box for it to be accepted.
We suggest you ship via Federal Express or the United Parcel Service (UPS). If there is a problem or the package is lost, it may be tracked. Inline Tube is not responsible for lost packages. Please be aware that mailbox stores that offer Federal Express or UPS service, charge a service fee. To avoid these costs, go directly thru Federal Express or UPS.
Send returns to the address listed below:

Inline Tube
Returns Department
15066 Technology Drive.
Shelby Township, MI 48315

We do not provide call tag service for parts pickup. The customer will pay freight on all return orders. Mailbox stores charge service and packing fees that are not refundable by Inline Tube.

Limited Warranties

Inline Tube warrants that goods sold by it shall be free from defects in material and workmanship, and shall conform to all applicable specifications and drawings. Inline Tube liability, whether based on breach of warranty of contract or negligence in manufacturing, shall by limited to replacement or repair (at Inline Tube inspection) of the defective or nonconforming goods, or (at Inline Tube's election) refund of the purchase price. This warranty shall apply, and Inline Tube shall be liable for replacement, repair, or refund, only if the buyer has given Inline Tube written notice of the defect or nonconformity within 30 days after the delivery of goods to buyer. Inline Tube assumes no liability over the results of the use of any goods purchased from Inline Tube including, without limitation, their use in combination with other components, assemblies or products, or their suitability for a particular environment. The foregoing constitutes the sole and exclusive warranty of Inline Tube and the sole and exclusive remedy of the buyer, and is in lieu of all other warranties, expressed or implied, as to merchantability, fitness for the purpose sold, description, quality, or any other matter. Without limiting the foregoing, Inline Tube shall in no way be liable for loss of use or profit, or for other collateral, special or consequential damages. Any warranty given by any other manufacturer or supplier of goods sold or of component parts thereof is assigned by Inline Tube to the buyer to the extent permissible under law and terms of such warranty.

Copyright Information

Privacy Policy

At Inline Tube, it is important to us to protect the privacy of your personal information. Whether you are a current customer, a returning customer or just visiting our website for the first time, we are committed to protecting the information you provide to us over the phone, in person, or through the mail. Inline Tube does not share or profit from any of your personal data.